FAQ 2018-02-10T03:47:40+00:00

Frequently Asked Questions


You can use the category links below to help sort through the FAQs. If your have any questions please feel free to contact us.

I’m a Veteran or a Military Spouse. Do you have special pricing? 2018-04-02T19:57:38+00:00

We are in the process of working out some sponsorships to cover the $95/month cost for you. If you’re interested, please contact us at info@vandermedia.com and we’ll see if there is a program available.

What if I don’t have a logo or website yet? 2018-03-07T01:13:55+00:00

That’s no problem! In the program we’ll determine the best way to get a logo and web presence created based on your budget. In the Accelerator Program, you’ll have access to our special Logo and Web Presence Package designed for the smallest of budgets to have a text-only logo and web page. Our Complete Mentorship Program includes the Package if you commit to six months of the Program.

Who is this program for? 2018-02-14T00:46:46+00:00

This program is for service-based business owners. Businesses with products are not a good fit as the program is designed for creating a lead generation system that works best for service-based businesses.

  • Entrepreneurs, solo-preneurs, those leaving (or wanting to leave) corporate positions
  • Freelancers, consultants & coaches, creatives, health & wellness providers, caterers, farmers and food services
  • Non-profits, churches, educators, senior services
  • Business owners who want to train their entire team on a marketing system at the same time
  • New businesses, early-stage businesses, or those who struggling to grow further
  • Those without a large marketing budget to hire outside help
  • People committed to learning how to grow their business
  • Business owners who have challenges in getting enough clients
  • Any business owner interested in learning exactly how to grow their business now and over the long term
  • Those who are tired of uncertainty and of trying to grow a business alone








What does it all mean for you? 2018-02-09T19:04:13+00:00

We’ve created done-for-you marketing programs that can be customized for the specific tactics your business needs to utilize in order to grow. Need SEO? We work with an SEO expert so that you don’t have to find one. Need to blog but don’t have time? We work with talented writers who can help you create amazing content. Through the whole process, we’ll ensure that your brand is reinforced at every step.

How do we work? 2018-02-09T18:53:08+00:00

When you’re ready to grow your business, we start with a 10,000 foot view of your foundation and strategy and develop a tailored plan for your business and budget. We’ll build upon your foundation with a proven marketing system, and we can implement tactics through our network of experts so you not only get real results but enjoy the process along the way. Once the system is in place, your business will grow and you’ll know your brand is flourishing. Design projects may be one time projects but we will ensure that they reinforce your brand strategy.

How can we help you? 2018-02-09T18:52:12+00:00

Not only do we provide the same exceptional design and creative services that we’ve provided for over 10 years, but now we are helping our clients get even better results by teaming up with a network of marketing professionals who are industry experts to implement the tactics that will move your business forward. We provide design and marketing strategies as complete done-for-you packages or as individual projects, and we also offer coaching to service-based small businesses.

How do I join the webinars? 2018-01-29T22:34:28+00:00

Within the course system, you must first register for the webinar series. Once registered, you’ll automatically be given email reminders about the upcoming events and be sent custom links to the event.

What happens once I become a member of the Program? 2018-01-31T03:25:31+00:00

There is so much that you can do and access in the Program and Online Course that it may seem overwhelming at first. I’m here to help you focus on the most important lessons for your specific business, but you can either go through the Course quickly or as dive in as deeply as you want and learn about modern marketing, whether digital or offline. Here are the immediate first steps after approval of your application and payment has been received:

  1. If your application is approved, you’ll receive an email with a link to a page to pay your first month fee and read the Terms & Conditions. You can then schedule our introductory call right away.
  2. You’ll receive an email with your login information to your Client Portal. This is your ‘home base’ for the Program, Messages and where you’ll find Access to the Course and Task Manager.
  3. We’ll set you up to receive access to the Online Course & Task Manager (these will take a day or two to set up). You’ll be able to access the Course and Task Manager through the Program information on your Dashboard once your access information has been posted.
  4. Then you can begin viewing the lessons within the Duct Tape Marketing System by heading to the dashboard.  The lessons are separated into units with individual lessons.  Feel free to move at your own pace and revisit lessons at any time.
  5. You can head over to the webinar page, enroll, and save the dates for upcoming events.
Do you offer a money back guarantee? 2018-03-07T01:15:55+00:00

Because this program is a monthly, no-commitment program, you can decide to cancel your membership at any time. Therefore no refunds will be provided.

Is there a contract? 2018-03-07T02:49:20+00:00

As with any Marketing Mentorship Program, there are simple Terms & Conditions that you’ll agree to before we get started. This is a monthly program so you’re free to cancel anytime.

There are a lot of programs out there that require a full twelve month commitment, but this program is only month-to-month to allow even the smallest businesses to become members. Most members stay in the Program or upgrade to the Complete Mentorship Program and maintain their membership on an ongoing basis to maintain access to ongoing Mentoring, training, webinars and to continue to scale their business.

How is this different from other marketing training? 2018-03-07T01:19:17+00:00

This is very different. In this program, you will be learning and marketing at the same time. It’s a ‘practical’ marketing program which actually takes you through actions step-by-step without spending a lot of time on theory, mindset or other things that don’t directly relate to growing your business. The Online Lead Generation System is a do-it-yourself online training that walks through 9 systems for growing and scaling your service-based business, but you also get 1-on-1 time directly with me to guide you through the program and get help growing your business. You can go as deep into the lessons as you’d like. With this Mentorship Program, you have direct access to me so I can hear about your problem areas and give you advice and guidance geared to your specific situation, so you can avoid costly mistakes and stay on the path to success.

Will the Program help me with my type of business or industry? 2018-04-02T19:54:04+00:00

This process has worked with all kinds of small businesses in any industry. It’s a series of steps that take the guesswork out of marketing but – and this is important – still allows for customization according to your industry and your specific Ideal Clients. In any business or industry, if you don’t have the right systems in place your business will struggle. It doesn’t matter if you’re startup or an established small business.

What exactly do I get when I join the Program? 2018-03-07T02:57:19+00:00

There are two levels of Membership: Accelerator and Complete Mentorship.

         Accelerator Membership: $95/month.

  • Private 1-on-1 Strategy call with Brooke Patterson every other month to discuss your progress, marketing and branding strategies, tactics, challenges and goals.
  • Monthly group coaching calls with Q&A
  • Monthly open ‘office hours’
  • Access to the complete Duct Tape Marketing System Online Course & Task Manager system.
  • Access to the Vandermedia Client Portal, your HUB for your Program.
  • Email support through the Client Portal – my team and I will be able to respond to one (1) email per week (unless there is something urgent you need help with or if you have any technical issues with the programs).
  • Access to specific marketing training from Duct Tape Marketing through Webinars (monthly and links to past topics).
  • Bonus! Access to our special rate program for Logo and Web Presence Package ($1800 savings)
  • Bonus! Get your whole team involved in the program at no extra cost

    Complete Mentorship: $495/month

  • 2 Private 1-on-1 Strategy calls with Brooke Patterson each month to discuss your progress, marketing and branding strategies, tactics, challenges and goals.
  • Monthly group coaching calls with Q&A
  • Monthly open ‘office hours’
  • Access to the complete Duct Tape Marketing System Online Course & Task Manager system.
  • Access to the Vandermedia Client Portal, your HUB for your Program.
  • Email support through the Client Portal – I will be able to respond to two (2) emails per week (unless there is something urgent you need help with or if you have any technical issues with the programs).
  • Access to specific marketing training from Duct Tape Marketing through Webinars (monthly and links to past topics).
  • BONUS: Our special Logo and Web Presence Package is included if you commit to the program for six months! ($2400 savings)
  • BONUS: As long as you’re a member of the program, you can receive 10% off any graphic design project with Vandermedia
  • BONUS: Get your whole team involved in the program at no extra cost
  • BONUS: A special membership gift
What will you need from me? 2018-01-29T22:41:14+00:00
  • Scheduling of and availability to attend 2 phone meetings
  • Completion of Marketing Review and Discovery Forms within 2 weeks
  • Patience during the 2-3 weeks it takes to research, interview clients, strategize and create your Strategy First Marketing Plan after Discovery process is complete.
What is the Process? 2018-01-29T22:41:14+00:00

Here is the process:

Phase 1 (Client). Timeframe: usually 1-2 weeks depending on how much time you will need to fill out the Review and Discovery forms and gather contact information for 5 clients.

  • Welcome Emails with Next Steps, Links: You’ll receive an immediate Welcome email with a link to a Marketing Review form and a Discovery Form. These will take a little time to complete, but the more thoughtful and thorough the answers the better the outcome of the Marketing Plan will be. Within one business day, you will also receive an email with login information and access to your Client Portal. This Portal will be your hub for your Strategy First Marketing Package (message center, files, package status).
  • Schedule Our First Meeting: The Welcome email will also include a link to schedule the Initial Discovery Call. Please schedule the Call for around 5-7 days out, keeping in mind that we ask that you submit the forms 48 hours before the call so we have time to review the information. If you need more than 3-5 days to fill out the forms, please schedule the Initial Discovery Call for a later date.
  • Your Client Information: We will need contact information (Name, Phone, Email) for up to 5 clients that we can reach out to for the Client Interview portion of the Plan, so you can start gathering that information to send to me by email at brooke@vandermedia.com or upload through the Client Portal. Please let your clients know we will be reaching out to them for an interview and get their approval for us to call.
  • Submit the Forms at least 2 days before Discovery Meeting. You will receive an emailed copy of the filled out forms after submission.
  • Initial Discovery Phone Meeting with Consultant
  • Research & Follow-Up: Following our call, we will schedule the final Presentation and Delivery call and the Total Online Presence Audit research will begin.

Phase 2 (Consultant). Timeframe 2-3 weeks.

  • Total Online Presence Audit research
  • Conduct 5 ideal client interviews
  • Competitive research
  • Develop the Marketing Hourglass based on client touch-points
  • Develop first 6 months of a content calendar
  • Develop top 3 high-level strategic action steps
  • Presentation and Delivery of Marketing Plan and Action Steps
What happens after I sign up? 2018-01-29T22:41:14+00:00

A few minutes after signing up, you’ll receive your Welcome Email that will include Next Steps and Links to the Marketing Review Form and Discovery Form that we will need in order to start the research part of the program. You will also receive a link in this email that will let you schedule our Initial Discovery Call.

Do you have a payment plan? 2018-01-29T22:41:14+00:00

We do not have a payment plan for this Package. However, if you’re committed to growing your business in 2018 but prefer to pay on a monthly basis, you may be interested in our monthly Online Course+Coaching Program which will guide you to growth in your business through a deep learning online course plus personal coaching from Brooke Patterson, Brand & Marketing Strategist and CEO of Vandermedia Design & Marketing.

Is there a money-back guarantee? 2018-01-29T22:41:14+00:00

Yes! If you change your mind for any reason within 5 days of purchasing the Strategy First Marketing Package, please email us at support@vandermedia.com and we will email you back as confirmation of your cancellation and provide a full and prompt refund. After the 5 days no refund will be provided.

How long does it take to get my Marketing Plan? 2018-01-29T22:41:14+00:00

The Strategy First Marketing Package process usually takes 3-4 weeks. This is generally dependent upon the time needed for you to fill out the Marketing Review and Discovery Forms. Once the forms are filled out, the process takes about 3 weeks for the research and development of your strategic marketing plan.

Who is this package for? 2018-01-29T22:41:14+00:00

The Strategy First Marketing Package is designed for small business owners who need more clients and want to grow their businesses, but could use a roadmap that has been created specifically for them to follow on the path to success. It’s for business owners who have wasted marketing dollars on tactics (ex: Facebook ads) that didn’t convert. Without a strategy, it’s difficult to focus on exactly the right steps to take and it’s easy to find yourself going down marketing paths that don’t get the results you were hoping for.

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